Return Policy

Returns Policy

  1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Ghumtiz app or website. The return request must be raised within 7 days from the date of delivery.
  2. For electronic appliances, home appliances, kitchen accessories, kitchen essentials, kitchen utensils, and household product-related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

  1. The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. The delivered product is incomplete (i.e. has missing items and/or accessories)
  3. The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
  4. The delivered product does not match product description or picture (i.e product not as advertised)
  5. The delivered product does not fit. (i.e. size is unsuitable as advertised)

 

Categories
Return Policy
Home Appliances

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ghumtiz's assessment.

Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Digital Goods

Non-returnable

Electronic Appliances

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund/exchange will be issued based on Ghumtiz's assessment.

Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Kitchen Appliances/Accessories/Essentials/Utilities

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ghumtiz's assessment.

Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Tools, DIY & Outdoor

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ghumtiz's assessment.

Conditions for Valid Returns


  1. The product must be unused, unworn, unwashed, and without any flaws.

  2. The product must include the original tags, user manuals, warranty cards, freebies, invoices, and accessories.

  3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Ghumtiz packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging/box.

  4. NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 2-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.