Privacy Disclaimer:
Welcome to the ghumtiz.com website (the "Site")
operated by Ghumtiz, We respect your privacy and want to protect your personal
information. To learn more, please read this Privacy Policy.
- This Privacy Policy explains how we collect, use, and
(under certain conditions) disclose your personal information. This
Privacy Policy also explains the steps we have taken to secure your
personal information. Finally, this Privacy Policy explains your options
regarding the collection, use, and disclosure of your personal information.
By visiting the Site directly or through another site, you accept the
practices described in this Policy.
- Data protection is a matter of trust and your
privacy is important to us. We shall therefore only use your name and
other information which relates to you in the manner set out in this
Privacy Policy. We will only collect information where it is necessary for
us to do so and we will only collect information if it is relevant to our
dealings with you.
- We will only keep your information for as long as we
are either required to by law or as is relevant for the purposes for which
it was collected.
- We will cease to retain your personal data, or
remove the means by which the data can be associated with you, as soon as
it is reasonable to assume that such retention no longer serves the
purposes for which the personal data was collected, and is no longer
necessary for any legal or business purpose.
- You can visit the Site and browse without having to
provide personal details. During your visit to the Site you remain
anonymous and at no time can we identify you unless you have an account on
the Site and log on with your user name and password.
- Data that we collect
- We may collect various pieces of information if you
seek to place an order for a product with us on the Site.
- We collect, store and process your data for
processing your purchase on the Site and any possible later claims, and
to provide you with our services. We may collect personal information
including, but not limited to, your title, name, gender, date of birth,
email address, postal address, delivery address (if different), telephone
number, mobile number, fax number, payment details, payment card details
or bank account details.
- Ghumtiz shall collect the following information
where you are a buyer:
- Identity Data, such as your
name, gender, profile picture, and date of birth;
- Contact data, such as billing
address, delivery address/location, email address, and phone numbers;
- Biometric data, such as voice
files and face recognition when you use our voice search function, and
your facial features of when you use the Site;
- Billing account information:
bank account details, credit card account, and payment information (such
account data may also be collected directly by our affiliates and/or third-party payment service providers);
- Transaction records/data, such
as details about orders and payments, user clicks, and other details of
products and services related to you;
- Technical data, such as
Internet protocol (IP) address, your login data, browser type, and
version, time zone setting and location, device information, browser
plug-in types and versions, operating system and platform,
international mobile equipment identity, device identifier, IMEI, MAC
address, cookies (where applicable) and other information and
technology on the devices you use to access the Site;
- Profile data, such as your
username and password, account settings, orders related to you, user
research, your interests, preferences, feedback, and survey responses;
- Usage data, such as information
on how you use the Site, products and services or view any content on
the Site, including the time spent on the Site, items and data searched
for on the Site, access times and dates, as well as websites you were
visiting before you came to the Site and other similar statistics;
- Location data, such as when you
capture and share your location with us in the form of photographs or
videos and upload such content to the Site;
- Marketing and communications
data, such as your preferences in receiving marketing from us and our
third parties, your communication preferences and your chat, email or
call history on the Site or with third-party customer service
providers; and
- Additional information we may
request you to submit for due diligence checks or required by relevant
authorities as required for identity verification (such as copies of government-issued identification, e.g. passport, ID cards, etc.) or if
we believe you are violating our Privacy Policy or our Customer Terms
and Conditions.
- Ghumtiz shall collect the following information
where you are a seller:
- Identity and contact data, such
as your name, date of birth or incorporation, company name, address,
email address, phone number, and other business-related information
(e.g. company registration number, business license, tax information,
shareholder and director information, etc.);
- Account data, such as bank
account details, bank statements, credit card details, and payment
details (such account data may also be collected directly by our
affiliates and/or third-party payment service providers);
- Transaction data, such as
details about orders and payments, and other details of products and services related to you;
- Technical data, such as
Internet protocol (IP) address, your login data, browser type, and
version, time zone setting and location, browser plug-in types and
versions, operating system and platform, international mobile equipment
identity, device identifier, IMEI, MAC address, cookies (where
applicable) and other information and technology on the devices you use
to access the Site;
- Profile data, such as your
username and password, orders related to you, your interests,
preferences, feedback, and survey responses;
- Usage data, such as information
on how you use the Site, products, and services or view any content on
the Site, including the time spent on the Site, items and data searched
for on the Site, access times and dates, as well as websites you were
visiting before you came to the Site and other similar statistics;
- Location data, such as when you
capture and share your location with us in the form of photographs or
videos and upload such content to the Site;
- Marketing and communications
data, such as your preferences in receiving marketing from us and our
third parties and your communication preferences and your chat, email
or call history on the Site or with our third-party seller service
providers; and
- Additional information we may
request you to submit for authentication (such as copies of government-issued identification, e.g. passport, ID cards, etc.) or if we believe
you are violating our Privacy Policy or our Terms of Use.
- We will use the information you provide to enable
us to process your orders and to provide you with the services and
information offered through our website and which you request in the
following ways:.
- If you are a buyer:
- Processing your orders for
products:
- Process orders you submit
through the Site;
- Deliver the products you have purchased
through the Site for which we may pass your personal information on to
a third party (e.g. our logistics partner) in order to make delivery
of the product to you;
- Update you on the delivery of
the products;
- Provide customer support for
your orders;
- Verify and carry out payment
transactions (including any credit card payments, bank transfers,
offline payments, remittances, or e-wallet transactions) in relation
to payments related to you and/or services used by you. In order to
verify and carry out such payment transactions, payment information,
which may include personal data, will be transferred to third parties
such as our payment service providers;
- Providing services
- Facilitate your use of the
services or access to the Site;
- Administer your account with
us;
- Display your name, username, or
profile on the Site (including on any reviews you may post);
- Respond to your queries,
feedback, claims, or disputes, whether directly or through our third-party service providers; and
- Display on scoreboards on the
Site in relation to campaigns, mobile games or any other activity;
- Marketing and advertising:
- Provide you with information
we think you may find useful or which you have requested from us
(provided you have opted to receive such information);
- Send you marketing or
promotional information about \ products and services on the Site from
time to time (provided you have opted to receive such information);
and
- Help us conduct marketing and
advertising;
- Legal and operational purposes:
- Ascertain your identity in
connection with fraud detection purposes;
- Compare information, and
verify with third parties in order to ensure that the information is
accurate;
- Process any complaints,
feedback, enforcement action you may have lodged with us;
- Produce statistics and
research for internal and statutory reporting and/or record-keeping
requirements;
- Store, host, back up your
personal data;
- Prevent or investigate any
actual or suspected violations of our Terms of Use, Privacy Policy,
fraud, unlawful activity, omission or misconduct, whether relating to
your use of Site or any other matter arising from your relationship
with us;
- Perform due diligence checks;
- Comply with legal and
regulatory requirements (including, where applicable, the display of
your name, contact details, and company details), including any law
enforcement requests, in connection with any legal proceedings, or
otherwise deemed necessary by us; and
- Where necessary to prevent a
threat to life, health, or safety.
- Analytics, research, business,
and development:
- Understand your user
experience on the Site;
- Improve the layout or content
of the pages of the Site and customize them for users;
- Identify visitors on the Site;
- Conduct surveys, including
carrying out research on our users’ demographics and behavior;
- Derive further attributes
relating to you based on personal data provided by you (whether to us
or third parties), in order to provide you with more targeted and/or
relevant information;
- Conduct data analysis, testing
and research, monitoring and analyzing usage and activity trends;
- Further, develop our products
and services; and
- Other
- Any other purpose to which
your consent has been obtained; and
- Conduct automated
decision-making processes in accordance with any of the above
purposes.
- If you are a seller:
- Providing Services
- To facilitate your use of the
Site;
- To ship or deliver the
products you have listed or sold through the Site. We may pass your
personal information on to a third party (e.g. our logistics partners)
or relevant regulatory authority (e.g. customs) in order to carry out
shipping or delivery of the products listed or sold by you;
- To respond to your queries,
feedback, claims, or disputes, whether directly or through our third-party service agents;
- To verify your documentation
submitted to us facilitate your on-boarding with us as a seller on the
Site, including the testing of technologies to enable faster and more
efficient on-boarding;
- To administer your account (if
any) with us;
- To display your name, username,
or profile on the Site;
- To verify and carry out
financial transactions (including any credit card payments, bank
transfers, offline payments, remittances, or e-wallet transactions) in
relation to payments related to you and/or Services used by you. In
order to verify and carry out such payment transactions, payment
information, which may include personal data, will be transferred to
third parties such as our payment service providers;
- To assess your application for
loan facilities and/or to perform credit risk assessments in relation
to your application for seller financing (where applicable);
- To provide you with ancillary
logistics services to protect against risks of failed deliveries or
customer returns; and
- To facilitate the return of
products to you (which may be through our logistics partner).
- Marketing and advertising
- To send you marketing or
promotional materials about our or third-party sellers’ products and
services on our Site from time to time (provided you have opted to
receive such information); and
- To help us conduct marketing
and advertising.
- Legal and operational purposes
- To produce statistics and
research for internal and statutory reporting and/or record-keeping
requirements;
- To store, host, back up your
personal data;
- To prevent or investigate any
actual or suspected violations of our Terms of Use, Privacy Policy,
fraud, unlawful activity, omission, or misconduct, whether relating to
your use of our Services or any other matter arising from your
relationship with us;
- To comply with legal and
regulatory requirements (including, where applicable, the display of
your name, contact details, and company details), including any law
enforcement requests, in connection with any legal proceedings or
otherwise deemed necessary by us;
- Where necessary to prevent a
threat to life, health, or safety;
- To process any complaints,
feedback, enforcement action, and take-down requests in relation to any
content you have uploaded to the Site;
- To compare information, and
verify with third parties in order to ensure that the information is
accurate;
- To ascertain your identity in
connection with fraud detection purposes; and
- To facilitate the take-down of
prohibited and controlled items from our Site.
- Analytics, research, business,
and development
- To audit the downloading of
data from the Site;
- To understand the user
experience with the Services and the Site;
- To improve the layout or
content of the pages of the Site and customize them for users;
- To conduct surveys, including
carrying out research on our users’ demographics and behavior to
improve our current technology (e.g. voice recognition tech, etc) via
machine learning or other means;
- To derive further attributes
relating to you based on personal data provided by you (whether to us
or third parties), in order to provide you with more targeted and/or
relevant information;
- To conduct data analysis,
testing and research, monitoring and analyzing usage and activity
trends;
- To further develop our
products and services; and
- To know our sellers better.
- Other
- Any other purpose to which
your consent has been obtained; and
- To conduct automated
decision-making processes in accordance with any of these purposes.
- Further, we will use the information you provide to
administer your account with us; verify and carry out financial
transactions in relation to payments you make; audit the downloading of
data from our website; improve the layout and/or content of the pages of
our website and customize them for users; identify visitors on our
website; carry out research on our users' demographics; send you
information we think you may find useful or which you have requested from
us, including information about our products and services, provided you
have indicated that you have not objected to being contacted for these
purposes.
- Subject to obtaining your consent we may contact
you by email with details of other products and services. You may
unsubscribe from receiving marketing information at any time in our
mobile application settings or by using the unsubscribe function within
the electronic marketing material. We may use your contact information to
send newsletters from us and from our related companies. If you prefer
not to receive any marketing communications from us, you can opt out at
any time.
- We may pass your name and address on to a third
party in order to make delivery of the product to you (for example to our
courier or supplier). You must only submit to us the Site information
which is accurate and not misleading and you must keep it up to date and
are responsible for informing us of changes to your personal data, or in
the event, you believe that the personal data we have about you is
inaccurate, incomplete, misleading or out of date, inform us of changes.
You can update your personal data anytime by accessing your account on
the Site.
- Your actual order details may be stored with us but
for security reasons cannot be retrieved directly by us. However, you may
access this information by logging into your account on the Site. Here
you can view the details of your orders that have been completed, those
which are open, and those which are short to be dispatched and
administer your address details, bank details ( for refund purposes), and
any newsletter to which you may have subscribed. You undertake to treat
the personal access data confidentially and not make it available to
unauthorized third parties. We cannot assume any liability for misuse of
passwords unless this misuse is our fault.
- Other uses of your Personal Information
- We may use your personal information for opinion
and market research. Your details are anonymous and will only be used for
statistical purposes. You can choose to opt-out of this at any time. Any
answers to surveys or opinion polls we may ask you to complete will not
be forwarded to third parties. Disclosing your email address is only
necessary if you would like to take part in competitions. We save the
answers to our surveys separately from your email address.
- We may also send you other information about us,
the Site, our other websites, our products, sales promotions, our
newsletters, anything relating to other companies in our group or our
business partners. If you would prefer not to receive any of this
additional information as detailed in this paragraph (or any part of it)
please click the 'unsubscribe link in any email that we send to you.
Within 7 working days (days which are neither (i) a Sunday, nor (ii) a
public holiday anywhere in Nepal) of receipt of your instruction, we will
cease to send you information as requested. If your instruction is
unclear we will contact you for clarification.
- We may further anonymize data about users of the
Site generally and use it for various purposes, including ascertaining
the general location of the users and usage of certain aspects of the
Site or a link contained in an email to those registered to receive them
and supplying that anonymized data to third parties such as publishers.
However, that anonymized data will not be capable of identifying you
personally.
- Competitions
- For any competition, we use the data to notify
winners and advertise our offers. You can find more details where
applicable in our participation terms for the respective competition.
- Third Parties and Links
- We may pass your details to other companies in our
group. We may also pass your details to our agents and subcontractors to
help us with any of our uses of your data set out in our Privacy Policy.
For example, we may use third parties to assist us with delivering
products to you, to help us to collect payments from you, to analyze data,
and to provide us with marketing or customer service assistance. We may
also exchange information with third parties for the purposes of fraud
protection and credit risk reduction.
- We may share (or permit the sharing of) your
personal data with and/or transfer your personal data to third parties
and/or our affiliates for the above-mentioned purposes. These third
parties and affiliates, which may be located inside or outside your
jurisdiction, include but are not limited to:
- Service providers (such as agents, vendors,
contractors, and partners) in areas such as payment services, logistics
and shipping, marketing, data analytics, market or consumer research,
survey, social media, customer service, installation services,
information technology, and website hosting;
- Their service providers and related companies; and
- Other users of the Site.
- We may transfer our databases containing your
personal information if we sell our business or part of it, provided that
we satisfy the requirements of applicable data protection law when
disclosing your personal data. Other than as set out in this Privacy
Policy, we shall NOT sell or disclose your personal data to third parties
without obtaining your prior consent unless this is necessary for the
purposes set out in this Privacy Policy or unless we are required to do
so by law. The Site may contain advertising of third parties and links to
other sites or frames of other sites. Please be aware that we are not
responsible for the privacy practices or content of those third parties
or other sites, nor for any third party to whom we transfer your data in
accordance with our Privacy Policy. You are advised to check on the
applicable privacy policies of those websites to determine how they will
handle any information they collect from you.
- In disclosing your personal data to third parties,
we endeavor to ensure that the third parties and our affiliates keep your
personal data secure from unauthorized access, collection, use,
disclosure, processing or similar risks and retain your personal data
only for as long as your personal data helps with any of the uses of your
data as set out in our Privacy Policy.
- We may transfer or permit the transfer of your
personal data outside of Nepal for any of the purposes set out in this
Privacy Policy. However, we will not transfer or permit any of your
personal data to be transferred outside of Nepal unless the transfer is
in compliance with applicable laws and this Privacy Policy.
- We may share your personal data with our third-party service providers or affiliates (e.g. payment service providers) in
order for them to offer services to you other than those related to your
use of the Site. Your acceptance and use of the third-party service provider’s
or our affiliate’s services shall be subject to terms and conditions as
may be agreed between you and the third-party service provider or our
affiliate. Upon your acceptance of the third-party service provider’s or
our affiliate’s service offering, the collection, use, disclosure,
storage, transfer, and processing of your data (including your personal
data and any data disclosed by us to such third party service provider or
affiliate) shall be subject to the applicable privacy policy of the third-party service provider or our affiliate, which shall be the data
controller of such data. You agree that any queries or complaints
relating to your acceptance or use of the third-party service provider’s
or our affiliate’s services shall be directed to the party named in the
applicable privacy policy.
- Cookies
- We or our authorized service providers may use
cookies, web beacons, and other similar technologies in connection with
your use of the Site.
- The acceptance of cookies is not a requirement for
visiting the Site. However, we would like to point out that the use of
the 'basket' functionality on the Site and ordering is only possible with
the activation of cookies. Cookies are small text files (typically made
up of letters and numbers) placed in the memory of your browser or device
when you visit a website or view a message. They allow us to recognize a
particular device or browser. Web beacons are small graphic images that
may be included on the Site. They allow us to count users who have viewed
these pages so that we can better understand your preference and
interests. Cookies are tiny text files that identify your computer to
our server as a unique user when you visit certain pages on the Site and
they are stored by your Internet browser on your computer's hard drive.
Cookies can be used to recognize your Internet Protocol address, saving
you time while you are on, or want to enter, the Site. We only use
cookies for your convenience in using the Site (for example to remember
who you are when you want to amend your shopping cart without having to
re-enter your email address) and not for obtaining or using any other
information about you (for example targeted advertising). However,
certain cookies are required to enable core functionality (such as adding
items to your shopping basket), so please note that changing and deleting
cookies may affect the functionality available on the Sit. Your browser
can be set to not accept cookies, but this would restrict your use of the
Site. Please accept our assurance that our use of cookies does not
contain any personal or private details and is free from viruses. If you
want to find out more information about cookies, go to all-about-cookies
or to find out about removing them from your browser, go here.
- This website uses Google Analytics, a web analytics
service provided by Google, Inc. ("Google"). Google Analytics
uses cookies, which are text files placed on your computer, to help the
website analyze how users use the site. The information generated by the
cookie about your use of the website (including your IP address) will be
transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use
of the website, compiling reports on website activity for website
operators, and providing other services relating to website activity and
internet usage. Google may also transfer this information to third
parties where required to do so by law, or where such third parties
process the information on Google's behalf. Google will not associate
your IP address with any other data held by Google. You may refuse the
use of cookies by selecting the appropriate settings on your browser,
however, please note that if you do this you may not be able to use the
full functionality of this website. By using this website, you consent to
the processing of data about you by Google in the manner and for the
purposes set out above.
- Security
- We have in place appropriate technical and security
measures to prevent unauthorized or unlawful access to or accidental loss
of or destruction or damage to your information. When we collect data
through the Site, we collect your personal details on a secure server. We
use firewalls on our servers. Our security procedures mean that we may
occasionally request proof of identity before we disclose personal
information to you. You are responsible for protecting against
unauthorized access to your password and to your computer.
- You should be aware, however, that no method of
transmission over the Internet or method of electronic storage is
completely secure. While security cannot be guaranteed, we strive to protect
the security of your information and are constantly reviewing and
enhancing our information security measures.
- Your rights
- If you are concerned about your data, you have the
right to request access to the personal data which we may hold or process
about you. You have the right to require us to correct any inaccuracies
in your data free of charge. At any stage, you also have the right to ask
us to stop using your personal data for direct marketing purposes.
Where permitted by applicable data protection laws, we reserve the right
to charge a reasonable administrative fee for retrieving your personal
data records. If so, we will inform you of the fee before processing your
request.
You may communicate the withdrawal of your consent to the continued use,
disclosure, storing and/or processing of your personal data by contacting
our customer services, subject to the conditions and/or limitations
imposed by applicable laws or regulations. Please note that if you
communicate the withdrawal of your consent to our use, disclosure,
storing or processing of your personal data for the purposes and in the
manner as stated above or exercise your other rights as available under
applicable local laws, we may not be in a position to continue to provide
the Services to you or perform any contract we have with you, and we will
not be liable in the event that we do not continue to provide the
Services to, or perform our contract with you. Our legal rights and
remedies are expressly reserved in such an event.
Furthermore, you also have the right to ask us to delete your data held
by us. In the event you wish to have your data deleted, you may contact
our customer services to fill up a deletion request form (“Deletion
Request”). Our customer service agent will reach out to you to assist you
with the process. Refer to [email protected]
for more information.
Once you have submitted in Deletion Request, we may take fifteen (15)
working days from the receipt of your Deletion Request to delete your
data.
- Minors
- We do not sell products to minors, i.e. individuals
below the age of 18, on the Site and we do not knowingly collect any
personal data relating to minors. You hereby confirm and warrant that you
are above the age of 18 and are capable of understanding and accepting
the terms of this Privacy Policy.
- If you allow a minor to access the Site and buy
products from the Site by using your account, you hereby consent to the
processing of the minor’s personal data and accept and agree to be bound
by this Privacy Policy and take responsibility for his or her actions.
- We will not be responsible for any unauthorized use
of your account on the Site by yourself, users who act on your behalf, or
any unauthorized users. It is our responsibility to make your own
informed decisions about the use of the Site and take the necessary steps to
prevent any misuse of the Site.